Portuguese Speaking Customer Service for Social Media industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative within the dynamic Social Media industry. This position is perfect for individuals passionate about social media engagement and dedicated to providing outstanding support to Portuguese-speaking users.

Responsibilities

• Deliver exceptional customer service to Portuguese-speaking clients via various communication channels including phone, email, and chat.
• Assist users with inquiries related to their social media accounts, features, and troubleshooting issues.
• Guide customers through the platform’s functionalities and help optimize their social media experience.
• Handle customer complaints and feedback professionally, ensuring high levels of satisfaction.
• Collaborate with internal teams to provide effective solutions for complex user issues.
• Stay updated on industry trends and social media policies to provide customers with the best support.
• Document all customer interactions and maintain accurate service records for continuous improvement.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the social media or tech industry.
• Strong communication and interpersonal skills.
• Problem-solving abilities and a proactive approach to customer issues.
• Proficiency in customer service software and social media platforms.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks