Portuguese Speaking Customer Service for Telecommunications industry

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Portuguese Speaking Customer Service Representative in the Telecommunications industry. This position is ideal for individuals who are passionate about technology and customer service, offering the chance to join a dynamic team supporting a leading telecommunications company.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries and providing information related to telecommunications products and services.
• Assist customers with account management, billing inquiries, and technical support for telecommunications services.
• Handle customer complaints and issues with professionalism, ensuring effective resolution and customer satisfaction.
• Educate customers about product offerings, promotions, and service options to enhance their experience.
• Document all customer interactions accurately and maintain detailed records for follow-up and continuous improvement.
• Collaborate with internal teams to resolve complex issues and enhance overall service quality.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the telecommunications industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Enthusiasm for technology and a willingness to learn about telecommunications products and services.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks