Spanish Speaking Customer Care for E-Commerce Platform in Greece - Fully Paid

Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.

Key Responsibilities

• Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.
• Provide accurate information about products, pricing, promotions, and delivery options.
• Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.
• Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.
• Document all customer interactions and feedback in the CRM system for tracking and follow-up.
• Collaborate with various departments, including logistics and sales, to improve customer service delivery.
• Stay informed about product updates and promotions to provide timely assistance to customers.

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to handle inquiries and complaints efficiently while maintaining professionalism.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable.
• Willingness to work flexible hours, including weekends and holidays as needed.
• Relocation to Greece is required for this position.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...