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Spanish Speaking Customer Care for E-Commerce Platform in Greece - Fully Paid

icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

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Descrição do Emprego - Spanish Speaking Customer Care for E-Commerce Platform in Greece - Fully Paid

Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.


Key Responsibilities

  • Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish.
  • Provide accurate information about products, pricing, promotions, and delivery options.
  • Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform.
  • Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving.
  • Document all customer interactions and feedback in the CRM system for tracking and follow-up.
  • Collaborate with various departments, including logistics and sales, to improve customer service delivery.
  • Stay informed about product updates and promotions to provide timely assistance to customers.
  • Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.
  • Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred.
  • Strong communication skills and a friendly, approachable demeanor.
  • Ability to handle inquiries and complaints efficiently while maintaining professionalism.
  • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Spanish Speaking Customer Care for E-Commerce Platform in Greece - Fully Paid posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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