Tech Support Specialist French Market

Location: remote from continental Portugal

Full-time | 1-Year Contract
Industry: Small Domestic Appliances

Salary Package: Base + Bonuses + Perks

About the Role

Do you have a passion for technology, problem-solving, and helping customers? Join our Small Appliances Support Team and become the first point of contact for clients across Europe. Youll deliver first-class after-sales technical support for well-known domestic appliance brands, ensuring that customers feel valued, supported, and confident in their purchases.

This is your chance to combine customer care with technical know-how while working in a dynamic and supportive environment.

What Youll Do

As a Tech Support Specialist, you will:

• Be the first line of support for customers via phone and email in French (C2) and English (B2).

• Diagnose client issues using 60+ established processes and escalate more complex cases to specialists.

• Proactively improve the customer experience by using resources like YouTube tutorials or alternative troubleshooting methods.

• Provide product information, process follow-ups on orders, handle minor repairs, and manage customer complaints.

• Operate across three different software platforms to resolve cases efficiently.

• Apply your cross-selling skills when appropriate, helping customers discover solutions that make their lives easier.

What Were Looking For

• Language skills: Native or C2 level French + B2 level English.

• Strong problem-solving mindset with the ability to follow structured diagnostics.

• Customer-first attitude with excellent communication skills.

• Tech-savvy and quick to learn new tools and processes.

• Flexibility to work Monday Saturday (08:00 18:00, Portuguese time), including bank holidays (with Sunday + 1 rotational day off).

• 8-hour workday | 5-day workweek | 2 days off per week on a rotative basis.

• Your monthly shift schedule will be provided at least 1 month in advance for proper planning.

• Night shifts are paid in accordance with Portuguese labor law (at least +25% hourly rate for night hours).

• Final shift assignment is set by the Team Leader based on operational needs.

• Cross-selling experience is a plus!

Salary & Benefits

We reward our team with a competitive package designed to value your work:

• Monthly gross salary: 900 EUR (paid 14x/year)

• Complexity bonus: up to 75 EUR (paid 11x/year)

• Performance bonus: 100 EUR (paid 12x/year)

• Meal allowance: 7.23 EUR per working day (net)

• Transport allowance: 20EUR /month

Totaling roughly 1397,81 EUR /month paid 12 times.

• Paid holidays + contract benefits

Training & Onboarding

• Fully paid training to set you up for success.

• Start date: 25 Sep 2025.

Why Join Us?

• Be part of a growing international team in Portugal.

• Work with well-known appliance brands without revealing confidential client details.

• Develop valuable tech support and customer service expertise.

• Enjoy a supportive environment that encourages growth and performance.

Our Streamlined Recruitment Process

We respect your time and move fast:

1. Apply online

2. Eligibility validation

3. First call interview

4. Online assessment

5. Interview with our Recruitment Team

6. (Optional) Final client interview

7. Offer & onboarding

8. Welcome aboard!

Ready to take the next step?

Apply today and start your journey in tech support with one of the most dynamic teams in Portugal!