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Windows Engineer

icon building Empresa : Sur
icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

Número de Aplicantes

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Descrição do Emprego - Windows Engineer

We're looking for a Windows Escalation Engineer to join a growing team.

Responsibilities: 

  • Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. 
  • Analyze and isolate complex problems into a reproduction of the issue
  • Able to explain complex technical issues to non-technical people 
  • Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. 
  • Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. 
  • Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. 
  • In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. 
  • Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). 
  • Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
  • Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues 
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. 
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluent in English.

Nice to have: 

  • Experience with Windows internals (COM, RPC, drivers). 
  • Knowledge of networking protocols. 
  • Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. 
  • Kusto/KQL knowledge for telemetry analysis 

Salary Range: $4000-$6000 USD /month

Original job Windows Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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