Russian-Speaking Customer Service Representative

Empresa : Recruitment Direct

Tipo de Emprego : Periodo Integral

Lisbon

Número de Aplicantes

000+

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Descrição do Emprego - Russian-Speaking Customer Service Representative

Russian-Speaking Customer Service Representative

Location: Lisbon, Portugal

You can choose between two compensation options:

Option 1

€1,050 gross per month

Free accommodation (private room in a shared company apartment)

Option 2

€1,237 gross per month

No accommodation included

About the Role

As an Operations Customer Expert supporting Meta Platforms, you’ll work with advertisers using Facebook and Instagram. Your role is to provide post-sales support, help resolve technical issues, and guide clients in getting the most out of their advertising campaigns.

You’ll be part of a multilingual team in a fast-paced environment, supporting small and medium-sized businesses and agencies to improve their advertising performance and overall experience.

Key Responsibilities

Provide support to small and medium-sized businesses (SMBs) via chat, email, and phone

Handle both inbound and outbound communication to resolve customer queries efficiently

Deliver pre- and post-sales support across self-service advertising products

Guide clients on how to use advertising tools and improve campaign performance

Troubleshoot technical issues and report bugs when needed

Identify recurring client challenges and contribute to long-term solutions

Work closely with your team to ensure high levels of customer satisfaction

Working Hours

40 hours per week

8-hour shifts plus a 1-hour lunch break

Rotational schedule, Monday to Sunday

Operating hours: 07:00 to 00:00

Job Types: Full-time, Permanent

Work Location: In person

Original job Russian-Speaking Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Russian-Speaking Customer Service Representative

Descrição do Emprego - Russian-Speaking Customer Service Representative

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