Salesforce Development Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN PURPOSE 

The Lead Salesforce Developer will operate within the Client Interactions area, part of Group Platforms LNR (Luxury New Retail). You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) and all our client facing teams. Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI.

In collaboration with the Technology Team Lead, you will lead the development team to deliver successful features and automations that make the operational activities of our CRC’s more efficient. You will lead technical solution design, implementation, and maintenance to ensure a smooth development lifecycle.

You will work closely with the Business Analysts to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.

You are an expert on Service Cloud solutions and have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.

YOUR KEY RESPONSIBILITIES

• Propose and develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other programming languages and frameworks.
• Participate in complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality salesforce solutions using coding best practices.
• Your client-centric mindset allows you to identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform.
• You guide the development team to a successful setup and ensure they follow the best practices.
• Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues.
• You understand dependencies and anticipate regressions on the platform.
• You actively participate to the Agile ceremonies and give constant updates of the evolution of the development of features in the sprint.
• You ensure functional and technical health of features developed by your peers by cross-testing among the development team and being involved in all test phases.
• You help support team troubleshoot and deliver quality solutions to bugs raised in production.

YOUR PROFILE

• Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience.
• Minimum 8 years of experience in Salesforce development, ideally with exposition to call center solutions.
• Salesforce certifications (Salesforce Developer 1 and 2, Service Cloud Consultant, Salesforce Administrator, super badges)
• Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
• Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
• Excellent problem-solving, communication and leadership skills.
• Strong knowledge of Agile methodology. Experience with Jira and Confluence suitable.
• Previous exposure to test automation technologies and best practices is a plus.
• Excellent proficiency in English.

#Richemont #WeCraftTheFuture