Senior Application Support

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

The consultant will work within an Application Support team, which is responsible for all production activity relating to the ALMT Asset Liability Management and Treasury business. This requires technical and functional skills, rigor and seriousness (process, schedules, etc.).

The analyst will be in charge of the functional and technical support for the entire heritage scope of applications related to Risk Management and reporting for ALMT.

Main Tasks:

• Assist FO and MO users (our clients) in their day to day work, troubleshooting issues and designing workarounds to reduce incidents and problems faced during the day 2 - Practice
• Perform the fist level of incident investigation 3 - Expert
• Act as single point of contact for any users related topics and coordinate different actors when addressing transversal issues 3 - Expert
• Understand business issues and business impacts 2 - Practice
• Continuous training on Business knowledge to keep service level on top 2 - Practice

Technical skills:

• SQL Server /Oracle and Sybase (Expert)
• Understanding of Linux/Unix and Windows Server (Practice)
• Python (Notions)
• Database : ORACLE/MYSQL/SYBASE 
• ServiceNow/ticketing tools 

Language Skills:

• Fluent in English