Senior Customer Service Representative

Top Talent Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Senior Customer Service Representative for their office in Porto.

Position: Senior Customer Service Representative (German)

Location: Porto, Portugal

Employment type: Full-time (Permanent)

Remuneration: Base salary

About the role.
The Senior Customer Service Representative will manage and oversee the full order-to-cash cycle, ensuring efficient processes, strong controls, and timely collections. This role plays a key part in mentoring junior team members, resolving complex disputes, and driving continuous improvements to support business growth and working capital optimization.

DUTIES AND RESPONSIBILITIES:

• Lead and perform end-to-end O2C operations, including order management, billing, collections, cash application, and dispute resolution.
• Prepare and review AR aging reports, drive effective collection strategies, and actively reduce DSO.
• Manage customer and internal stakeholder relationships, resolve escalated disputes, and negotiate payment terms.
• Ensure compliance with audit, SOX, internal controls, accounting standards, IFRS, and tax requirements.
• Drive process automation, standardization, and efficiency initiatives across O2C activities.
• Support month-end and quarter-end closing, reconciliations, and reporting to senior management.
• Train, coach, and mentor junior O2C specialists to build a high-performing team.
• Collaborate closely with cross-functional teams including Sales, Logistics, Treasury, and Tax.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (C1 level)
• Bachelors or Masters degree in Accounting, Finance, or Business Administration.
• 5–7 years of experience in O2C, Accounts Receivable, or finance operations, including at least 2 years in a supervisory or lead role.
• Strong expertise in O2C processes, financial controls, and compliance frameworks.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven stakeholder management and negotiation capabilities.
• Hands-on experience with ERP systems such as SAP, Oracle, NetSuite, or Workday.
• Experience working in global environments with multi-currency transactions.
• Strong leadership and mentoring skills.
• Advanced Excel and reporting skills.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

€1500 base +7.63/ day € meals (14 months salary)

up to €300 performance bonus paid in 12 months. Welcome bonus €3000

12/03/2026 - Flexible start date

Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utitlies and bills included. discounted directly from payslip. IMPORTANT: the accommodation cost (€280) - This information may be communicated orally, but must not appear in any written format.
Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.

• Check the files hyperlinked to the job title. Select the specific office location!

Workplace: Porto Office Park. Monday to Friday - 09:00 to 18:00 Days Off - Saturday and Sunday. Ensure candidate meets mandatory requirements; education degree (minimum 12th grade); clean Criminal Record; a valid work permit, residence card or authorization to work in Portugal; and the language level. Health Insurance: For all new hires starting from 10/02/2026, health insurance for Porto will be free only after the initial 6 months, However, they may opt to have health insurance from day one, upon monthly payment deducted from their salaries.