Senior Functional Consultant Dynamics 365

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Senior Functional Consultant Dynamics 365 to integrate our internal team.

Your Responsibilities:

• Lead the design of complex functional solutions
  to address business requirements and drive clients’ digital transformation
  initiatives;
  
• Conduct in -depth functional analysis and
  facilitate workshops with stakeholders to gather and validate requirements;
  
• Prepare high -level functional documentation
  (Functional Design Documents) aligned with Dynamics 365 best practices;
  
• Ensure advanced customization and configuration
  of Dynamics 365 solutions, focusing on scalability and performance;
  
• Ensure effective coordination between functional
  and technical teams, guaranteeing the correct implementation of the defined
  solutions.
  
• Lead the definition and execution of functional
  and user acceptance tests (UAT), ensuring all requirements are met;
  
• Create test plans, user manuals, and training
  materials for key users and operational teams;
  
• Identify and implement continuous improvement
  initiatives in internal processes and functional methodologies;
  
• Mentor and support the development of junior
  functional consultants within the team.
  

You must -have:

• Bachelor's degree in Computer Science,
  Information Systems, or a related field;
  
• Minimum of 5 years’ experience in similar roles,
  with a strong track record in Dynamics 365 CRM implementation projects;
  
• Deep knowledge of key Dynamics 365 Customer
  Engagement modules (Sales, Customer Service);
  
• Ability to lead functional initiatives and
  engage with business stakeholders independently;
  
• Passionate about designing innovative solutions
  that drive business transformation.
  

What We Value:

• Experience with Dynamics 365 Customer Insights
  (Journeys) is a plus;
  
• Microsoft certifications (e.g., Dynamics 365
  Functional Consultant) are a plus.
  

We offer:

• Regular professional development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisboa/Porto - Hybrid