(Senior) Service Order Administrator (m/f/d)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

We are currently offering a (Senior) Service Administrator position at the Global Business Services Center located in Porto, Portugal. Fueled by a talented and dedicated workforce, the GBS provides accounting business services for Bruker Corporation throughout the EMEA Region. Consider expanding your capabilities with Bruker and become an integral part of a continuously growing and dynamic team that delivers sustainable value.

The Senior Service Order Administrator is responsible for the accurate and timely processing of service orders, ensuring a smooth workflow from service request to completion. This role is critical to customer satisfaction, service efficiency, and documentation compliance.

• Enter, maintain, and follow up on service orders in SAP or Salesforce system
• Ensure accurate service details, scheduling, and prioritization according to customer agreements
• Coordinate with service technicians, logistics, and Purchasing for timely order fulfillment
• Communicate with customers regarding service status, delays, and completion
• Monitor open service requests, escalating critical issues when necessary
• Maintain customer and service order master data
• Assist with service reporting, invoicing, and compliance documentation
• Track KPIs and report service order metrics to Service organization
• Perform other duties as required

• Completed commercial or business-related qualification (e.g., Business Administration, Industrial/Wholesale & Foreign Trade) or equivalent
• 2-3 years experience in sales order processing / order administration, ideally in a manufacturing or technical environment
• Proficiency in ERP systems (e.g., SAP, Salesforce)
• Strong Excel and MS Office skills
• Highly organized, detail-oriented, and deadline-driven
• Strong communication skills and team-oriented
• Excellent English skills (written & spoken) - additional language German, French, nice-to-have

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.