Senior Site Reliability Engineer - Commerce (f/m/x)

HEY THERE!

We are Mercedes-Benz.io. Our mission is to ignite and build the digital solutions for Mercedes-Benz by forming a tribe of digital enthusiasts that drive Mercedes-Benz digital future.

Therefore, we offer you flexibility! You can choose to work from our offices in Lisbon or Braga, or remotely from any location in Portugal. Nonetheless, our tribe is our beating heart so we often organize company events and gatherings to bring MB.ioneers together. While some are optional, we would require your presence for certain team events and/or occasions.

We don’t care about your shoes, as long as you are wearing the right attitude. At Mercedes-Benz.io we walk the talk and make things happen. We do not digitize for the sake of being digital but for a better tomorrow for our customers. That’s not our job; it’s our passion. Therefore, we love to reflect and challenge everything – the status quo, Mercedes-Benz, and ourselves. We share the same beliefs and stand up for each other and this is why we hire unique people to join our Tribe of digital enthusiasts.

WHAT IS COMMERCE?

At Mercedes-Benz.io, our E-Commerce team focus specifically on the purchasing phase of the customer journey and is dedicated to providing a seamless and luxurious digital sales experience for our customers around the world.

As an integral part of Mercedes-Benz's digital transformation, we lay the foundation for reshaping sales strategies and business processes. Our cloud-based SAP Commerce platform serves as the technological core of our online sales solutions, which we design, operate, and maintain.

With a focus on innovation and customer satisfaction, our program helps Mercedes-Benz stay ahead of the automotive industry, providing customers with the best possible digital buying experience. By working closely with our customers, we ensure that we understand their needs and continuously improve our solutions. If you're passionate about E-Commerce and digital transformation, we are thrilled to welcome you in our team to shape the future of automotive sales.

IN THIS ROLE YOU WILL

• Improve monitoring and help elevating the quality, performance and resilience of our products

• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, refinement and end of life (sundown)

• Support services before they go live through activities such as system design advising, developing software platforms and frameworks, capacity planning and launch reviews

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health

• Develop/maintain automation applications, scripts and CI/CD workflows for automating operational tasks to reduce manual intervention, minimize errors and improve efficiency

• Be responsible for creating and maintaining documentation related with disaster recovery scenarios

• Be part of the incident management and post-mortem process

• Collaborate with development teams and will lead and mentor other engineers

Improve monitoring and help elevating the quality, performance and resilience of our products

Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, refinement and end of life (sundown)

Support services before they go live through activities such as system design advising, developing software platforms and frameworks, capacity planning and launch reviews

Maintain services once they are live by measuring and monitoring availability, latency and overall system health

Develop/maintain automation applications, scripts and CI/CD workflows for automating operational tasks to reduce manual intervention, minimize errors and improve efficiency

Be responsible for creating and maintaining documentation related with disaster recovery scenarios

Be part of the incident management and post-mortem process

Collaborate with development teams and will lead and mentor other engineers