Service Desk Agent 24x7

We're fast learners, hard
workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers' challenges and to build something stronger together.

If you share
our vision, join us!

Right now, we
are looking for a Service Desk Agent 24x7 to integrate our internal team.

Your responsibilities include:

• Acting as a primary point of contact for end -user
  support, delivering incident resolution, service request fulfilment, and
  technical guidance across a global financial services environment.
  
• Operating within a 24x7 English -language Service
  Desk, providing multi -channel support (voice, chat, email, self -service
  portal) to users across multiple countries and time zones, ensuring
  consistent service quality, compliance with financial services
  regulations, and alignment with contractual SLAs.
  

You
must have:

• Minimum 3 years’ hands -on experience in an IT
  Service Desk or technical support role, ideally within a managed services
  or financial services environment.
  
• Hands -on experience with Windows desktop
  operating systems, Microsoft 365, MFA, internet browsers, and common
  desktop applications (Adobe Acrobat, WinZip).
  
• Experience with Active Directory, Entra ID, user
  account management, and remote desktop support tools.
  
• Experience supporting hardware (PCs, laptops,
  peripherals) and mobile devices (iOS, Android).
  
• Working knowledge of ITSM platforms, specifically
  ServiceNow (incident, request, change, and knowledge management modules).
  
• Familiarity with remote support tools
  (Bomgar/BeyondTrust) and endpoint analytics platforms (Nexthink)
  
• English language proficiency at B2 level or
  higher (Versant or equivalent assessment).
  
• Certified Microsoft Office Specialist with at
  least one additional Microsoft technical certification.
  

We
value:

• Previous experience within a managed service
  provider, professional services, or telecommunications environment serving
  financial services customers.
  
• Experience with Talkdesk or equivalent ACD/CTI
  telephony platforms.
  
• Familiarity with SASE platforms (Fortinet,
  Netskope) and VPN technologies.
  
• Experience with UiPath or other RPA/automation
  tools in a Service Desk context.
  
• Additional Microsoft certifications (Azure, M365
  administration).
  
• Knowledge of DORA, FCA, or PRA regulatory
  frameworks.
  
• ITIL Foundation certification (or equivalent)
  
• Certified Microsoft Office Specialist with at least
  one additional Microsoft technical certification
  

We
offer:

• Regular professional
  development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular teambuilding
  programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid