Service Desk | Lisbon | Hybrid

We're fast
learners, hard workers, natural collaborators... and we Make Modern
Happen!

Our ambition
is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If you share
our vision, join us!

Right
now, we are looking for a Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Experience with SCCM and AD (Active Directory)
  (Required)
  
• Assist with the analysis and troubleshooting of
  issues related to on -site equipment:
  
• Networking (switches, access points, routers),o
  Printers
  
• Meeting room equipment (TVs, projectors)
  
• Video conferencing equipment (conventional and
  Teams Rooms)
  
• Communication equipment in common areas (TVs,
  PCs for content distribution)
  
• Overseeing and executing PC delivery/pickup
  processes
  
• Providing user support for equipment
  replacement
  
• Providing on -site support for software updates
  on PCs
  
• Monitoring local inventory of equipment and
  accessories
  
• Receiving IT equipment delivered to these
  locations
  
• Updating the CMDB regarding assets that have
  been delivered, returned, or are under repair
  
• When applicable, verifying the CMDB regarding
  an asset or employee
  
• Installing hardware upgrades for equipment
   
  

You must have:

•  Experience in software and hardware
  troubleshooting;
  
• Previous experience in similar roles
  (preferred);
  
• Knowledge of operating systems (workstations
  and servers);
  
•  Remote access for troubleshooting with end
  users;
  
• Experience with ticketing platforms and SLA
  compliance
  

• Integration
  into a dynamic and motivated team for the performance of the role.
  
• Additional training.
  
• Salary
  package according to the role performed.
  
• Professional development.
  

Workplace: Hybrid - Lisbon

Claranet, Make modern happen!