Service Desk Technician

We're fast learners, hard
workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers' challenges and to build something stronger together.

If you share
our vision, join us!

Right now, we are looking for a Service Desk Technician to integrate our internal, based in Lisbon.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor
  software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in
  Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues remotely;
  
• Diagnosis of problems occurring in the network
  and in systems or operating faults.
  

Your
must have:

• Minimum 12th grade level (mandatory);
  
• Fluency in portuguese (mandatory);
  
• Fluency in English (mandatory);
  
• Experience in Windows operating systems and MacOS
  (troubleshooting & installation);
  
• Experience in Office 365 management (users,
  mailboxes, distribution lists, licencing, policies, etc);
  
• Experience in Microsoft Office application
  environments (troubleshooting & installation);
  
• Management of users and groups in Active
  Directory;
  
• Access and permissions management in Microsoft
  Fileshare;
  
• Hardware and peripherals (Troubleshooting,
  software and hardware installation);
  
• Knowledge of networking troubleshooting and
  configuration (valued);
  
• Experience in managing CMDB assets;
  
• Comptia Certification\ITIL (preferable);
  
• Remote access tools knowledge \ ITSM tools.
  

We Value:

• ITIL awareness and practice (We value
  certifications);
  
• Dynamism and
  initiative;
  
• High sense of
  responsibility;
  
• Ability to analyse and solve problems;
  
• Ability to prioritise tasks based on importance
  and urgency;
  
• Easy interpersonal relationship and team spirit.
  

We
offer:

• Regular professional
  development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular team building programs;
  
• Friendly workplace.
  

Workplace: Lisbon - onsite 

Claranet, Make modern happen!