Service Desk Technician (Lisboa/Porto)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Service Desk Technician to integrate our internal team, based in Lisbon or Porto.


Your responsibilities include:

• Proceeds to
  troubleshoot, control and monitor software and hardware in our Desktop
  Management environments;
  
• Implements
  requests for software instalation and user account changes in Windows domain
  Active Directory and email management systems;
  
• Resolves
  micro informatics issues remotely;
  
• Diagnosis
  of problems occurring in the network and systems or operating faults.
  

You must have:

• Minimum 12th grade level (mandatory);
  
• Fluency in Portuguese;
  
• Fluency in English;
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued);
  
• Experience in managing CMDB assets;
  
• Comptia Certification\ITIL (preferable);
  
• Remote access tools knowledge \ ITSM tools;
  
• Availability for 24/7 shifts.
  

We value:

• ITIL awareness and practice (We value certifications);
  
• Fluency in
  spanish or others languages;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.
  

We offer:

• Regular professional development;
  
• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Claranet: Make Modern Happen!