Service Desk Technician (Sintra)

We're fast learners, hard workers, natural collaborators... and
we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that
organisations everywhere can innovate and thrive securely.

If you share our vision, join us!

Right now, we are looking for a Service Desk Technician to integrate
our internal, based in Lisbon (Sintra).

Your responsibilities
include:

• Proceeds to
  troubleshoot, control and monitor software and hardware in our Desktop
  Management environments;
  
• Implements
  requests for user account changes in Windows domain Active Directory and
  email management systems;
  
• Resolves micro
  informatics issues remotely;
  
• Diagnosis of
  problems occurring in the network and in systems or operating faults.
  

Your must have:

• Minimum 12th
  grade level;
  
• Fluency in portuguese;
  
• Fluency in English;
  
• Fluency in Spanish (valued);
  
• Experience in
  Windows operating systems and MacOS (troubleshooting & installation);
  
• Experience in
  Office 365 management (users, mailboxes, distribution lists, licencing,
  policies, etc);
  
• Experience in
  Microsoft Office application environments (troubleshooting &
  installation);
  
• Management of
  users and groups in Active Directory;
  
• Access and
  permissions management in Microsoft Fileshare;
  
• Hardware and
  peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of
  networking troubleshooting and configuration (valued);
  
• Experience in
  managing CMDB assets;
  
• Comptia Certification\ITIL (preferable);
  
• Remote access tools knowledge \ ITSM tools;
  
• Onsite support at the customer's HQ (municipality of Sintra);
  
• On call support availability (out of work hours). 
  

We Value:

• ITIL awareness
  and practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to
  analyse and solve problems;
  
• Ability to
  prioritise tasks based on importance and urgency;
  
• Easy
  interpersonal relationship and team spirit.
  

We offer:

• Regular professional development;
  
• Health
  insurance, with family package;
  
• Office
  facilities for meals and snacks;
  
• Regular team building programs;
  
• Friendly workplace.
  

Workplace: Sintra (On-Site)

Claranet, Make modern happen!