Service Manager / Operations Manager (Lisbon / Hybrid)

We're
fast learners, hard workers, natural collaborators... and we Make
Modern Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If
you share our vision, join us!

Right now, we are looking for a Service Manager / Operations Manager for
a client on our Talent Team.

Your responsibilities include:

• Identification of operational constraints
  and implementation of corrective actions
  
• Analysis of operational KPIs across
  different teams
  
• Providing metrics and indicators for
  Service reports
  
• Assisting in responses to RFPs and
  proposals
  
• Project
  follow -up and coordination
  
• Continuous
  improvement initiatives
  
• Ensuring correct categorizations and SLAs
  within the ITSM platform
  
• Ensuring metrics and SLAs are accurately
  measured in Power BI
  
• ITSM
  backlog management and control
  
• Proposing improvements to Client Service
  Catalogs
  
• Monitoring and supporting Team
  Coordinators and Supervisors
  
• Client
  relationship management and communication
  
• Implementation of new operations,
  including risk assessment, operational profitability analysis in the
  field, and report preparation
  
• Procurement of new services from partners
  
• Procurement of new services from suppliers
  

Certifications:

• ITIL
  Managing Professional Transition
  
• ITIL
  Strategic Leader
  

You must have:

• Previous experience as a Service Manager / Operations
  Manager / Project Manager, at least 2 years
  
• Excellent client communication skills, as well as
  strong conflict management abilities
  
• Strong sense of commitment
  
• Ability to manage stress effectively
  
• Ability to create and analyze productivity reports
  (Excel, Power BI)
  

We offer:

• Integration into a dynamic and
  motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role
  performed.
  
• Professional development.
  

Workplace: Hybrid - Lisbon

Claranet, Make
modern happen!