Servicedesk (Hybrid -Miraflores)

We're
fast learners, hard workers, natural collaborators... and we Make
Modern Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If
you share our vision, join us!

Right now, we are looking for a Servicedesk for a client on our
Talent Team.

Your responsibilities include:

• Creation and management of user
  accounts in Active Directory (AD)
  
• Provide technical support to users
  in Windows;
  
• Perform software and hardware
  troubleshooting, ensuring quick issue resolution and minimizing operational
  impact;
  
• Install, configure, and maintain IT
  equipment and devices;
  
• Create, manage, and maintain user
  accounts in Active Directory and corporate email accounts;
  
• Support basic systems administration
  and access management activities;
  
• Monitor system performance and
  ensure the operational continuity of IT services;
  
• Document technical procedures and
  maintain support incident records;
  
• Collaborate
  with internal teams in the implementation and continuous improvement of
  technological solutions.
  

You must have:

• Experience supporting Office and
  Windows environments;
  
• Experience with software and
  hardware troubleshooting;
  
• Experience creating user accounts
  (Active Directory) and email accounts;
  
• Knowledge of Microsoft Operating
  Systems;
  
• Remote access support for end -user
  troubleshooting;
  
• Aptitude for Helpdesk/customer
  support;
  
• ITIL course and/or certification
  (valued);
  
• Ability to produce documentation and
  procedures for knowledge transfer to other teams;
  
• Documentation of new procedures;
  
• Updating existing procedures;
  
• Excellent customer communication
  skills as well as good conflict management;
  

We offer:

• Integration into a dynamic and
  motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role
  performed.
  
• Professional development.
  

Workplace: Hybrid - Lisbon

Claranet, Make
modern happen!