ServiceNow Developer

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices; 

- Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;

- Gather, analyze, and translate business requirements into scalable ServiceNow solutions; 

- Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;

- Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;

- Support end users during the rollout of new functionalities and provide guidance on platform usage;

- Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;

- Contribute to platform governance, quality assurance, and continuous improvement initiatives;

- Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;

- Create dashboards whenever needed;

- Knowledge of CMDB is a strong plus;

- Hybrid work model; 

Who You Are:

- Senior: minimum 3 years on a similar role;

- Bachelor's degree in computer science or equivalent;

- Strong expertise in ServiceNow ITSM configuration;

- Hands-on experience in the development, management and deployment of ServiceNow ITSM components, following best practices;

- Experience in system quality review, troubleshooting and problem-solving, including the definition of workarounds and permanent solutions;

- Experience with JavaScript within the ServiceNow platform;

- Familiarity with REST API integrations and IntegrationHub;

- Experience with ServiceNow ITSM and workflow best practices;

- Knowledge of ServiceNow delivery and ITIL best practices;

- Strong analytical and problem-solving skills;

- Good communication skills, with the ability to interact with technical teams and business stakeholders;

- Proactive, team-oriented and solution-focused mindset;

- English: B2–C1.

Certifications / Nice to have:

- ServiceNow CSA – Certified System Administrator – Mandatory;

- ServiceNow CIS – ITSM;

- ITIL Foundation;

- ServiceNow Development Certifications;

- Knowledge of Infrastructure and ITOM.

What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!