Social Media Analyst

What you can expect

The Social Media Analyst is team oriented and curious about social media and enjoys learning about new technologies. More so, the Social Media Analyst needs to be eager to learn, show adaptability to the ever-changing environment of social media, and be detailed-oriented.

• Research trends and industry standards on social media;
• Conduct social media monitoring by classifying social media contents per sentiment, identifying, and measuring main topics;
• Certify all requirements for data classification are met according to quality standards and in a timely manner;
• Conduct data collection regularly to meet project deadlines and issue real-time alerts;
• Check data accuracy;
• Based on the analyzed data, generate qualitative and quantitative insights / conclusions pertaining to the perception of the brand and the industry;
• Produce analysis and reports to be presented and explained to Senior Management;
• Analyze the brand and competitors’ social media performance and identify areas of opportunity using relevant listening tools;
• Test social media tools.

What you'll need

• Degree in Digital Marketing, Marketing, Communication, International Relations or other degree (desirable);
• More than 2 years of experience proven with social media metrics, platforms, and trends;
• Strong knowledge of Excel and PowerPoint;
• Fluent English (C1) and native or near-native speaker Portuguese;
• Good oral communication and writing skills: you know how to report and explain data to different stakeholders;
• Curious and sharp analytical mindset.

Please note that we will only consider CV if submitted in English.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.