Spa Manager (M/F) - Tivoli Estela Golf & Lodges Porto

What will be your mission?

As Spa Manager, you will be responsible for continually developing the spa team members, whilst ensuring that the spa is consistently operating.

What will you do?

• Ensure the planning, coordination and supervision of teams in order to guarantee a service of quality and excellence, exceeding customer expectations.


• Carry out periodic inspections and ensure the hygiene and maintenance of the facilities, reception, treatment rooms and common areas.


• Promote a pleasant and comfortable atmosphere for the customers by providing an efficient and cordial service.


• Make sure that all employees perform with great professionalism all the massages, complementary body treatments, facials and beauty treatments that are included in the Spa menu, making sure that they meet the defined service standards.


• Receive and manage complaints in person, on online platforms and by email.


• Collaborate in the implementation of marketing strategies that adapt to the market and customer profile in order to maximize sales.


• Promote the services to potential users and ensure good relations with existing customers.


• Promote training in services, treatments and procedures.


• Work in cooperation with the entire Spa team to ensure consistent quality of experience for all guests.

What are we looking for?

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  • Proven work experience as a Spa Therapist or wellness related field and Spa Manager.
  
  
  • Proficient knowledge of various spa therapies, techniques, and products.
  
  
  • Excellent communication and interpersonal skills.
  
  
  • Knowledge of the English language.
  
  
  • Ability to provide exceptional customer service and create a welcoming environment.
  
  
  • Strong organizational and time-management skills
  
  
  • Flexibility to work evenings, weekends, and holidays as required.
  
  
  • Ability to adapt to the needs of diverse guests and provide personalized treatments.
  
  
  • Knowledge of health and safety regulations in a spa environment.
  
  
  • Commitment to always maintaining a professional demeanor and appearance.
  
  
  
  

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities;


• Career development opportunities full of national and international challenges.;


• Wide range of training programmes to enhance your skills;


• Wellbeing initiatives, including flexible working conditions;


• Team member recognition programmes, including Memorable Dates;


• Ability to make a difference through our sustainability programme and volunteering initiatives;


• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme;


• Integration in a dynamic team, focused on a service of excellence;


• Compensation commensurate with the role;


• Ongoing Training Plan to enhance career development;


• Access to the e-learning training platform;


• Possibility of functional, national and/or international mobility;


• Additional Dismissal Day to Celebrate Anniversary Day;


• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants;


• Health insurance;


• Meal Card;


• Free uniform and access to laundry room for uniform cleaning;


• Participation in various internal actions and in social and environmental responsibility projects;