Spanish Customer Support Job in Fintech Work in Portugal

We are hiring Spanish-speaking Customer Operations Agents to join an international customer support team in the fintech and digital banking industry.

As a Customer Service Advisor / Customer Support Specialist, you will assist customers through phone, email, and live chat, helping resolve questions related to digital banking services, payments, transactions, fraud investigations, and account management.

This opportunity is ideal for professionals interested in customer experience, fintech operations, digital banking support, and international contact center environments.

About the Company – Digital Banking & Fintech Innovation

Our client is an innovative digital bank transforming the way customers manage their finances. Through a powerful mobile app and user-friendly financial services, customers benefit from real-time transaction notifications, budgeting tools, and seamless international payments.

Focused on technology, transparency, and customer experience, the company is redefining modern banking.

Key Responsibilities – Customer Operations & Customer Support

As a Spanish Customer Support Agent, you will:

Provide multichannel customer support via phone, email, and live chat

Resolve customer inquiries related to accounts, transactions, payments, and banking services

Ensure first-contact resolution and excellent customer experience

Handle fraud investigations, payment disputes, and chargeback cases

Manage complaints and complex customer issues professionally

Identify and support vulnerable customers, escalating when necessary

Maintain high standards of customer satisfaction and service quality

Work collaboratively in a dynamic fintech environment

Requirements – Spanish Customer Service Advisor

• Fluent Spanish (spoken and written)

• English level B2 or higher

• Minimum High School Diploma (12th grade)

• Experience in customer service, customer support, helpdesk, or contact center roles is an advantage

• Strong communication and problem-solving skills

• Ability to analyze customer issues and provide logical solutions

• Comfortable using digital platforms, CRM tools, and fintech applications

• Customer-focused mindset with strong interpersonal skills

Benefits – Relocation & Career Development

• Health insurance from day one

• Relocation support including housing assistance and flights

• Meal allowance in addition to base salary

• Free healthy meals daily in the company cafeteria

• Portuguese language courses

• Access to sports activities and social events

• Paid training and career development programs

• Modern offices with easy access to public transport

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