Salary: 1059 euro gross per month (this does include also the holiday bonuses and monthly mealvouchers) plus free accommodation (so no monthly cost for rent, utility bills etc). Package without accommodation is 1,391 euro gross p/m
Working Hrs: 40 Hours per week on a rotational shift pattern between Monday to Sunday 9 AM to 6 PM.
Our client is a leading international customer experience and technology services provider, supporting some of the world's most recognised brands. For their operations in Lisbon, they are looking for enthusiastic Spanish-Speaking Content Moderation Quality Analyst to join a team supporting a global social media platform.
The Role
As a Quality Evaluation Reviewer, you will be responsible for reviewing and evaluating content moderation decisions to ensure they comply with platform policies and quality standards. You will assess completed cases, identify errors, provide feedback and help improve the accuracy and consistency of content moderation processes.
The role requires a strong understanding of Spanish language, culture and current affairs, as well as the ability to make objective decisions when reviewing sensitive content.
Key Responsibilities
Review and audit completed content moderation cases to ensure decisions follow platform guidelines.
Evaluate decisions relating to sensitive content, including hate speech, violence, self-harm and online safety.
Identify errors, inconsistencies and areas for improvement in moderation decisions.
Analyse quality trends and provide recommendations to improve operational performance.
Deliver constructive feedback to content moderation teams.
Participate in quality calibration sessions to ensure consistent application of policies.
Apply knowledge of Spanish culture, language and social issues when evaluating complex cases.
Escalate high-risk cases and potential policy violations when necessary.
Maintain strict confidentiality and data security standards.
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