Key Responsibilities

• Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.

• Handle and resolve end-to-end product troubleshooting via email and chat channels.

• Provide customer support for a wide range of advertising products, including technical and product-related queries.

• Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.

• Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.

• Meet productivity targets and service level metrics, contributing to Best-in-Class support performance.

• Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Requirements

• Experience in customer support. 

• Previous experience in a Contact Centre or Service Program for an Advertising Tech company.

• Strong customer service orientation, with excellent problem-solving and communication skills.

• Ability to work independently as well as in a collaborative team environment.

• Fluent Spanish (C1/C2) and good command of English.