Spanish-Speaking Customer Experience Specialist

International Spanish-Speaking Customer Experience Specialist – Lisbon, Portugal

Role Overview

Join a dynamic international team in Lisbon to work on an innovative healthcare-related project. In this meaningful role, you will support users of life-enhancing products, ensuring they receive the guidance and care they need. This is a perfect opportunity to start a new chapter in one of Europe's most vibrant cities with full relocation support and accommodation included.

Your Responsibilities

• Patient & User Support: Provide empathetic assistance in Spanish (and occasionally English) via phone and email.
• Product Guidance: Handle inquiries regarding product usage, orders, and device troubleshooting for healthcare-related technology.
• Order Coordination: Manage shipments and documentation to ensure users receive their life-enhancing products without delay.
• Accuracy & Care: Maintain high quality and attention to detail, as your support directly impacts the well-being of the users.
• System Management: Accurately update internal databases and manage customer documentation.

Requirements

• Languages: Native or near-native fluency in Spanish (C1/C2) and fluent English (mandatory for training and internal communication).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Portugal.
• Soft Skills: High level of empathy, strong communication skills, and a solution-driven mindset.
• Attributes: Proactive, organized, and capable of managing multiple tasks with precision.
• Experience: Previous experience in customer support is a plus, but a caring attitude is most important.

The Offer

• Accommodation: Free accommodation provided in fully equipped company apartments in Lisbon from day one.
• Relocation Package: Full flight reimbursement and logistical support to help you move smoothly.
• Training: Fully paid training and structured onboarding to prepare you for the medical/healthcare context.
• Compensation: Competitive salary with long-term contract stability. Up to 1300 EUR gross monthly
• Benefits:
  • Health insurance from the first day of the contract.
  • International career opportunities in a multicultural environment.
  • Full relocation and onboarding support throughout the entire process.

Are you ready to make a real difference while living in sunny Lisbon? This role isn't just about customer service; it's about providing essential support for products that improve lives. If you have the heart for healthcare and the language skills to match, we want you on our team. Apply today and start your journey in Portugal!