Spanish-speaking Customer Support Representative

Position: Spanish-speaking Customer Support Representative
Location: Lisbon, Portugal
Employment Type: Full-time, On-site
Industry: BPO (Business Process Outsourcing)

Are you fluent in Spanish and passionate about delivering outstanding customer service?
Join a leading BPO company in Lisbon and be part of a dynamic, multicultural team supporting international customers while enjoying life in one of Europe's most vibrant cities.

Key Responsibilities:

• Assist Spanish-speaking customers via phone, email, and chat in a professional and friendly manner

• Provide accurate information regarding products, services, and policies

• Troubleshoot basic issues and escalate more complex inquiries appropriately

• Maintain high customer satisfaction through effective communication and support

• Participate in training sessions to stay updated on products and procedures

Ideal Candidate:

• Fluency in Spanish (C1+) and good command of English (B2+)

• Excellent communication and interpersonal skills

• Customer-focused with strong problem-solving abilities

• Ability to work effectively in a fast-paced, multicultural environment

• EU citizenship or valid work authorization for Portugal is preferred

Whats Offered:

• Competitive salary package

• Performance-based bonuses

• Private health insurance

• Paid training and continuous development opportunities

• Modern office facilities in central Lisbon

Excited to grow your career while living in sunny Lisbon?
Apply today and our recruitment team will be in touch to schedule a short introductory call.