Spanish-Speaking Customer Support Representative

Job Title: Spanish-Speaking Customer Support Representative
Location: Lisbon, Portugal
Employment Type: Full-Time, On-Site
Work Schedule: Rotational shifts 24/7 coverage
Language Requirement: Fluency in Spanish and English

About the Role:
We are currently hiring a Spanish-speaking Customer Support Representative to join our team in Lisbon. In this role, you will be responsible for assisting customers through phone, chat, and email, ensuring high-quality service and resolution of inquiries in a timely manner. The role requires flexibility, as it follows a 24/7 shift pattern including nights, weekends, and holidays.

Key Responsibilities:

• Provide exceptional customer support in Spanish, ensuring client satisfaction across all communication channels

• Resolve customer issues efficiently and empathetically, following standard procedures

• Maintain accurate records of customer interactions

• Escalate complex issues to the appropriate departments

• Continuously improve service quality by following team feedback and training

Requirements:

• Native or near-native fluency in Spanish

• Good level of English (B2 minimum)

• Prior experience in customer service or contact center roles is a plus

• Strong communication and problem-solving skills

• Flexibility to work on a 24/7 rotating shift schedule

• Valid work authorization for Portugal

What We Offer:

• Competitive monthly salary

• Meal allowance and night/weekend shift bonuses

• Paid training and ongoing support

• International and multicultural work environment

• Opportunities for internal career development

• Modern office space in Lisbon

Start Date: ASAP

If you're passionate about customer service and ready to work in a dynamic 24/7 environment, we would love to hear from you!