Spanish-Speaking Customer & Technical Support Specialist – Payment Solutions | Lisbon

Job Description

We are recruiting Spanish-speaking Customer & Technical Support Specialists for an on-site role in Lisbon, Portugal, supporting a leading global fintech and digital payment solutions provider.
In this role, you will assist merchants, small businesses, and enterprise partners with digital payment processing, POS hardware, payment gateway integration, and financial transaction inquiries. You will serve as a key point of contact, ensuring smooth, secure, and uninterrupted commerce operations for Spanish-speaking businesses.

Your Role

• Deliver professional, timely support via phone, email, and live chat to merchants and business partners in Spanish.
  
• Troubleshoot technical issues related to POS terminals, payment gateways, card readers, and software integrations.
  
• Assist merchants with account setup, onboarding, verification (KYC), fee inquiries, and payout schedules.
  
• Investigate and guide clients through transaction disputes, chargebacks, settlement errors, and declined payments.
  
• Maintain accurate case documentation, follow-ups, and customer records in internal CRM and ticketing systems.
  
• Escalate complex technical defects, payment pipeline interruptions, or fraud anomalies to specialized internal engineering and risk teams.
  
• Adhere strictly to industry compliance, financial regulations, and data security standards (including PCI-DSS and GDPR).
  

Your Qualifications

• Native or near-native fluency in Spanish (C1/C2 level) with strong written and verbal business communication skills.
  
• Good command of English (B2 level or higher) for internal systems, training, and team collaboration.
  
• Strong problem-solving abilities, analytical thinking, and attention to detail.
  
• High customer orientation with patience and composure when resolving critical merchant issues.
  
• Solid technical curiosity and quick adaptability to digital tools, web platforms, and hardware troubleshooting.
  
• Previous experience in customer service, tech support, fintech, banking, retail, or B2B account support is a plus, though motivated entry-level candidates are welcome.
  
• Availability to work on-site at modern offices in Lisbon on rotating operational shift patterns.
  

The Offer

• Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
  
• Work Schedule: 40 hours per week on rotational shifts (covering standard daytime/evening operating hours).
  
• Compensation & Benefits: Competitive monthly salary package, performance-based variable bonuses, daily meal allowances, and comprehensive private health and dental insurance.
  
• Relocation Package: Comprehensive relocation support available for candidates relocating to Lisbon (including travel assistance and company accommodation options).
  
• Training: Structured, fully paid initial training covering fintech systems, payment workflows, and technical support frameworks.
  
• Environment & Growth: Multicultural and innovative workplace culture with fast-track career advancement pathways in the expanding fintech industry.