Sr. Associate - S&M - Customer Success 5B

Sr. Associate - S&M - Customer Success

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.     

 

Inviting applications for the role of the Sales Program Specialist – Senior Process Associate – Greek – Hybrid Lisbon! 

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.  

 

Unmanaged Sales Agents Responsibilities: 

 

• become and remain knowledgeable and passionate about leading social media products and community standards; 

• have strong interpersonal skills, verbal and written communication skills; 

• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls; 

• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs; 

• act as a point of contact to provide consultative support on agencies and advertisers accounts; 

• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction; 

• educate advertisers on product usage, troubleshoot and resolve complex cases; 

• complete the required tasks within the agreed turnaround times and standards of quality; 

• have good language requirements 

• complete and pass all required training provided by the client; 

 

Minimum Requirements 

• relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field; 

• comfortable over the phone and navigating CRM systems; 

• ability to provide exceptional customer support; 

• have strong understanding of social media; 

 

Preferred Requirements: 

• preferably have experience working with social media monitoring; 

• preferably have strong IT knowledge; 

• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one; 

• preferably have experience working with small and medium-sized businesses; 

• preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service; 

• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc 

 

What can we offer?  

• Attractive salary. 

• Stable job offers - employment contract. 

• Work in a multicultural and diverse environment with employees from over 30 countries. 

• Genpact supports language courses, professional trainings, and great career development opportunities. 

• Free access to our award-winning learning platform. 

• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs. 

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com  and on X, Facebook, LinkedIn, and YouTube. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.   

 

 

Qualifications -

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications -

Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce

Required Skills -

Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support

Language

Greek (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

S&M - Customer Success

Remote Type -

Hybrid

Work Shift -

Standard (Portugal)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.