Sr. DevOps Engineer

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8 is looking for a Senior DevOps Engineer to join our worldwide engineering team responsible for building and operating our global public cloud infrastructure platform. This is a highly technical role requiring a generalist mindset, strong DevOps foundation, solid networking and systems experience, and hands-on public cloud expertise.

You will serve as a subject matter expert, providing operational support and cloud guidance to internal teams throughout the product lifecycle - ensuring the highest levels of availability, performance, security, and cost efficiency.

The ideal candidate is a self-starter who works collaboratively on shared codebases, champions DevOps best practices, and thrives in a fast-paced, globally distributed environment.

Responsibilities

• Evaluate product designs and architectures against operational excellence standards for availability, security, performance, and cost optimization.

• Partner with product development teams to proactively manage cloud capacity planning - anticipating growth and ensuring infrastructure meets performance and scalability requirements.

• Plan, implement, and continuously improve a multi-account, multi-region AWS cloud platform with focus on scalability, reliability, performance, and high availability.

• Design and maintain infrastructure automation using Terraform, CloudFormation, Ansible, and CI/CD pipelines (GitHub Actions, Atlantis) to accelerate deployments and reduce operational toil.

• Develop and manage access control frameworks , implementing IAM policies, roles, and permission boundaries following least-privilege principles.

• Implement and maintain observability for the cloud platform including monitoring, alerting, logging, and self-healing automation where applicable.

• Document platform designs, operational runbooks, and troubleshooting procedures.

• Provide 2nd and 3rd level support, liaise with network teams and third-party vendors for problem resolution, and participate in incident root cause analysis.

• Contribute to cloud cost optimization efforts through right-sizing, reserved capacity planning, and resource lifecycle management.

Required Skills & Experience

• B.S. in Computer Science or equivalent hands-on experience.

• 5+ years of experience in cloud infrastructure engineering, preferably AWS and Oracle Cloud (Azure/GCP exposure is a plus).

• Strong Linux systems administration (Ubuntu/RHEL-based), including networking, security hardening, and troubleshooting.

• Hands-on experience with infrastructure-as-code: Terraform, CloudFormation, Ansible.

• Solid understanding of AWS networking and core services: VPC, Transit Gateway, Direct Connect, EC2, S3, Route 53, CloudTrail, Lambda, IAM, and Organizations , in multi-account, globally distributed deployments.

• Experience with CI/CD pipelines and Git-based workflows.

• Proficiency in scripting: Bash, Python, or similar.

• Experience with monitoring and observability platforms (CloudWatch, Prometheus/Grafana, or equivalent).

• Strong debugging, systems analysis, and rapid issue resolution skills.

• Excellent communication skills and ability to collaborate effectively across time zones in a geographically distributed team.

Nice to Have

• Experience with Kubernetes (EKS) and container orchestration.

• Familiarity with cloud networking at scale: Cloud WAN, TGW peering, multi-region architectures.

• Experience with cost management tools (AWS Cost Explorer, CUR, or third-party FinOps platforms).

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