Staff Contact Center Service and Sales Representative Premier

Some careers shine brighter than others. 

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an experienced professional to join this team in the role of Staff Contact Center Service and Sales Representative Premier.

Responsibilities:

Handling contacts from customers across multiple products and propositions, has progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentoring peers to achieve the same. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customers follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

To be successful in this role, you should meet the following requirements:

• Male or Female


• Have education standard to at least bachelor’s degree and be of a legal working age


• Proficient in language(s) required by the process


• Open to working flexible shifting schedules


• Flexible, customer centric and can thrive in a team environment seeking feedback and open to development


• Take pride in delivering what is promised in line with the customer and service expectations


• Wants to do a good job, concerned about getting it right for the customer and checks everything is in order


• Ability to work in a high-volume, fast paced environment is required


• Proficiency with personal computers and basic software packages and specialized applications


• Displays patience and empathy

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [email protected] at the time of your application, so that we can support you through your recruitment journey.