Store Manager - Portugal

This position is for spontaneous applications only.

As you know, at PMI, we’re going through a ground-breaking challenge.

We’ve built the world’s most successful cigarette company, with the world’s most popular and iconic brands. Now we’ve chosen to do something really huge building our future on smoke-free products.

Our transformation is not only changing what we are like on the inside – it’s about creating a working environment that is more agile, more engaged with our customers, and more open to suppliers and external talent, partners, networks and communities.

With huge change, comes huge opportunity. If you want to make a life-changing impact on customers, there’s nowhere better to develop your career.

Be a part of a revolutionary transformation and join us!

The Challenge

Our Direct Retail teams have a real impact on PMI’s new mission: converting smokers to our revolutionary, smoke-free IQOS products. They’re at the forefront of our transformation as we roll out new stores and new retail formats. It’s an energized, exciting, engaging experience.

As part of this team, you will shape the customer journey, from acquisition and conversion through to loyalty. You can watch your efforts bear fruit while making a life-changing impact on customers.

Your ‘day to day’

As a Store Manager you will embrace a huge challenge and responsibility: manage end-to-end delivery of exceptional and unique consumer experience, aligned to IQOS standards.

You will be responsible to guarantee all the procedures of the store management, coordinating and controlling all the main activities of customer service, team, product and results align with the values of the company and brand; Analyses – product, sales, and mystery client; Leading and developing store teams, training plan and follow up. Responsible to coordinate and supervise all the activities of the team of store specialists, focus on excellence consumer experience and executing the goals of the store.

Who we’re looking for

• Minimum 1 year of experience in Retail/Consumer contact;

• University degree completed is mandatory;

• Team management experience;

• Fluency in Portuguese and a good level of English is a plus;

• Knowledge of retail or business systems (i.e.: MS Office);

• Customer-oriented mindset and focus in delivering an excellent customer experience;

• Excellent communication and interpersonal abilities;

• Strong analytical capability and results driven;

• Action oriented and problem-solving mindset;

• Collaborative working attitude.

• Valid documentation to work in Portugal

What we offer

• Permanent contract;


• Competitive base salary of €2,475 + meal allowance;


• Night shift allowance of €120/month;


• Role allowance of €48/month;


• Variable compensation up to €500/month;


• Health insurance;


• Life insurance, pension plan, and education allowance;


• Access to training and development tools, including fully free language courses;


• 26 days of annual leave;


• Career progression opportunities;


• Be part of an inclusive culture.

Our success depends on the men and women who come to work every day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.


• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.


• Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.


• Take pride in delivering our promise to society – to deliver a smoke-free world.