Support Agent (English)

Inetum  is a European leader in digital services. Inetum's team of 28,000 consultants and experts strives every day to make a digital impact on businesses, public sector entities and society. Inetum's solutions aim to contribute to the performance and innovation of its customers, as well as to the general interest. 

Present in 19 countries with a dense network of sites, Inetum works with leading software vendors to meet the challenges of digital transformation with proximity and flexibility. 

Driven by its ambition for growth and expansion, Inetum generated a turnover of €2.5 billion in 2023. 

We are looking for a Support Agent with good level of English, to work for an important international automotive client.

Is helping clients realize their digital strategy what drives you? If so, keep reading! The core of your job will be to translate the Corporate Strategy and make it reality. You will be the advisor and guide through a coherent set of changes towards the future, even in an ever-changing environment.  

• Main Skills: Documentation skills (clear, user friendly documentation), Analytical mind, Team player, Agile mindset, Understanding of content management platforms
• Good level of English
• Follow-up and, if possible, resolve support tickets 
• Communication towards support requester
• Resolve tickets that don’t require development (or technical intervention)
• Build/Maintain & document wide Stream Product knowledge
• Train the customers in becoming more independent
• Follow SLAs
• Challenge urgency, priority, planning
• Closely work with delivery teams (PMs, BAs, DEVs, Testers) to triage urgency of support tickets and decide on a resolution strategy
• Continuously look for ways to improve our support services
• You will learn ServiceNow & AEM Content Management

WHAT CAN WE OFFER YOU?

• You will be part of a great team of professionals with interest and motivation for development and programming.
• You will work full time with a flexible schedule and real teleworking.
• Training by the company so that you can continue to develop and promote yourself within the career plan that exists for you.
• You will be able to attend relevant events and conferences in the sector.
• Permanent contract.
• Stability and good working environment.
• Competitive salary.
• Access to company group benefits.
• Flexible remuneration and more benefits.