Support Analyst

Empresa : Damia Group

Tipo de Emprego : Periodo Integral

Lisbon, Portugal

Descrição do Emprego - Support Analyst

Seeking a Support Analyst: Rhino, are you there?

At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients.

Why join us?

Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech industry.

Enjoy our perks: When you join the crash you’ll have an array of benefits, to help you achieve the best work-life balance.

Get your perfect match: Our recruiters do their best to get the best position for you, whether in terms of working policy (remote, hybrid, on-site) or the company’s culture.

Personalized support: With our career coach, we assure that all your needs are being met and you’re being provided everything you need to excel in your professional life because the well-being of our Rhinos is our number one priority.

Perks of becoming a Rhino:

You’ll get a welcome kit

Opportunities for career progression

Live on the edge with our health insurance

Coverflex meal card

Other protocols and special discounts

For this position, the perfect Rhino should have the following skills:

4+ years of experience as a Support Analyst, providing IT User Support, Service Desk, or Workplace Infrastructure management in a corporate environment

Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365

Working knowledge of macOS, covering basic configuration and troubleshooting

Good working knowledge of SCCM, with practical experience in MDM (Mobile Device Management) solutions

Solid scripting skills in PowerShell or similar tools, used for automation, configuration, and bulk management

Deep understanding of PC hardware architectures, diagnostic tools, and core network protocols (TCP/IP, DNS, DHCP, VPNs), plus experience supporting meeting rooms (Cisco and Microsoft Teams Rooms)

Solid grasp of ITIL frameworks (Incident, Problem, and Change Management) and SLA-driven service delivery

Pragmatic problem-solver with strong communication skills and the composure to stay structured under pressure

Self-motivated, curious, and comfortable working in a multicultural, fast-paced environment

Fluency in English (B2); French is a strong plus

Availability for hybrid work (2x/week), based in Lisbon (candidates should be based in Portugal with Portuguese or EU citizenship, or a valid work permit).

If you're ready to join the crash and become a Rhino, please click here and fill out the form!

Original job Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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