Swedish Speaking Customer Service Representative

Customer Service Representative – Swedish Market

Introduction

A leading global digital services company is seeking dynamic Swedish-speaking Customer Service Representatives for an exciting project in the streaming and entertainment sector. Based in Lisbon, Portugal, this role is perfect for individuals who are passionate about the entertainment industry and thrive in a fast-paced, multicultural environment.

Your Role

• Multichannel Support: Provide high-quality assistance to users via phone, chat, email, and social media.
• Account Management: Assist customers with account setup, login troubleshooting, and subscription management (including renewals, pauses, or cancellations).
• Technical Assistance: Troubleshoot issues related to streaming quality, application errors, and general technical problems.
• Payment Support: Provide guidance on payment-related queries and service changes.
• Service Enhancement: Maintain accurate customer records and report trends or recurring issues to help improve the service.

Your Qualifications

• Languages: Native or fluent proficiency in Swedish (C2 level) and a good command of English (B2 level).
• Communication: Strong active listening and communication skills with a customer-first mindset.
• Aptitude: Adaptable, empathetic, and able to remain calm and effective under pressure.
• Flexibility: Willingness to work on a rotating shift pattern, including weekends.
• Experience: Previous experience in customer service is preferred but not mandatory.

The Offer

• Location: Modern office in Lisbon, Portugal, situated close to the beach.
• Remuneration: Competitive base salary plus a performance-based bonus structure.
• Relocation Support: Comprehensive relocation package (including accommodation support) available for candidates moving from abroad.
• Health & Wellness: Access to private health insurance and a monthly meal allowance.
• Development: Full initial professional training and clear career development pathways for long-term growth.
• Culture: Join a collaborative, inclusive, and international team within a progressive company culture.
• Atmosphere: Enjoy the sunny weather and vibrant lifestyle of Lisbon while working for a global leader.

Are you ready to represent a world-class streaming brand to the Swedish market? We are looking for motivated individuals who take pride in delivering excellence. Apply today and start your professional adventure in Lisbon!