Swedish Speaking Junior Customer Support

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Swedish.
• Assist customers with product-related questions, troubleshooting, and general support.
• Ensure timely and effective resolution of customer issues while maintaining high service standards.
• Accurately document customer interactions and feedback in our systems.
• Collaborate with internal teams to escalate and resolve complex problems.
• Participate in initiatives to enhance customer satisfaction and service quality.

Requirements:

• Fluent Swedish speaker with excellent communication skills.
• B2 level proficiency in English.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving abilities and a customer-oriented approach.
• Ability to work independently as well as part of a team.
• Proficient in using computer systems and software applications.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive training and ongoing support to ensure your success.
• Opportunities for professional growth within the organization.
• A vibrant and collaborative work environment in Lisbon.