System Reliability Engineer (Application Support + Automation)

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company
providing digital transformation and technology services right from ideation to
implementation. These services have applicability across a variety of
industries, including banking & financial services, insurance, retail,
higher education, food, healthcare, and manufacturing.

The Role

• Plan, manage,
  and oversee all aspects of a Production Environment 
  
• Define
  strategies for Application Performance Monitoring, Optimization in Prod
  environment
  
• Respond to
  Incidents and improvise platform based on feedback and measure the
  reduction of incidents over time.
  
• Support
  deployment of code into multiple lower environments.  Supporting
  current processes with an emphasis on automating everything as soon as
  possible.
  
• Design, develop and standardize Monitoring and
  Alerting mechanism for the supported applications.
  
• Take a
  holistic approach to problem solving, by connecting the dots during a
  production event through the various technology stack that makes up the
  platform, to optimize meantime to recover.
  
• Engage in and
  improve the whole lifecycle of services—from inception and design, through
  deployment, operation and refinement.
  
• Analyse ITSM
  activities of the platform and provide feedback loop to development teams
  on operational gaps or resiliency concerns.
  
• Support
  services before they go live through activities such as system design
  consulting, capacity planning and launch reviews.
  
• Support the
  application CI/CD pipeline for promoting software into higher environments
  through validation and operational gating, and lead in DevOps automation
  and best practices.
  
• Maintain
  services once they are live by measuring and monitoring availability,
  latency, and overall system health.
  
• Scale systems
  sustainably through mechanisms like automation and evolving systems by
  pushing for changes that improve reliability and velocity.
  
• Work with a
  global team spread across tech hubs in multiple geographies and time
  zones.
  
• Ability to
  share knowledge and explain processes and procedures to others.
  
• Able to
  perform on-call duties on a rotational basis.
  
• Occasional
  off hours work required.
  

Requirements

• Linux
  
• Shell
  Scripting 
  
• ITIL / ITSM
  
• SQL - good to have
  
• Application
  Troubleshooting
  
• Any
  Monitoring tool (Preferred Splunk/Dynatrace)
  
• Jenkins -
  CI/CD
  
• Ansible
  
• Groovy
  Scripting/Yaml
  
• Git basic/bit
  bucket
  

Good To Have

• Payments Flows, Switching, Settlements, Authorisation flows.
  
• Even
  Framework architecture