Tech Customer Service Representative

Location: Remote – Based in Lisbon, Portugal

Start Date: 02 June 2026

Schedule

• Monday to Saturday (including bank holidays)
• Rotational shifts between 08:00 and 19:00
• 2 days off per week: Sunday + 1 rotational day

Salary & Benefits

• Base salary: 1024€ x 14 months
• Welcome Bonus: 225€ x 12 months (paid in 12 monthly installments during the first year)
• Meal allowance: 7.63€ per working day
• Health insurance from Day 1 (employee contribution required; free after 6 months of contract)

About the Role

We are looking for a Tech Customer Service Representative who is fluent in Italian and English to support customers and resolve technical issues while delivering an excellent customer experience.

Key Qualities We're Looking For

• Problem solver – You think quickly and find solutions that make customers happy
• Empathetic and patient – You handle frustrated customers with professionalism and care
• Detail‑oriented – You track issues carefully and follow up until they are resolved
• Resilient under pressure – You stay calm and focused in busy environments
• Strong communicator – You explain solutions clearly and confidently
• Tech‑savvy and comfortable working with digital tools
• Able to turn customer frustration into satisfaction and loyalty

Requirements

• Fluency in Italian and English (written and spoken)
• Previous experience in Customer Service is preferred
• Previous experience in sales is a plus, but not mandatory
• Good technical understanding and ability to troubleshoot basic issues