Tech Sale Customer Service Representative

Job Title: Sale Customer Service Representative (Italian + English)

Location: Remote – Based in Lisbon, Portugal

Start Date: 02 July 2026

Schedule

Monday to Saturday (including bank holidays)
Rotational shifts between 08:00 and 19:00
2 days off per week: Sunday + 1 rotational day
Salary & Benefits

Base salary: 1024€ x 14 months
Performance Bonus: 225€ x 12 months (paid in 12 monthly installments during
the first year)
Meal allowance: 7.63€ per working day
Health insurance from Day 1 (employee contribution required; free after
6 months of contract)
About the Role

We are looking for a Tech Customer Service Representative who is fluent
in Italian and English to support customers and resolve technical issues
while delivering an excellent customer experience.

Key Qualities We're Looking For

Problem solver – You think quickly and find solutions that make
customers happy
Empathetic and patient – You handle frustrated customers with
professionalism and care
Detail‑oriented – You track issues carefully and follow up until they
are resolved
Resilient under pressure – You stay calm and focused in busy
environments
Strong communicator – You explain solutions clearly and confidently
Tech‑savvy and comfortable working with digital tools
Able to turn customer frustration into satisfaction and loyalty
Requirements

Fluency in Italian and English (written and spoken)
Previous experience in Customer Service is preferred
Previous experience in sales is a plus, but not mandatory
Good technical understanding and ability to troubleshoot basic issues

Relocation from outside of Portugal: Shared accommodation (up to 12
months) (details discussed during interview)

No Flight Ticket