Technical CS Agent Search Engine / Tech Lisbon

Technical Customer Service Agent — Search Engine / Tech (German + English) — Lisbon, Portugal

We're urgently hiring a German and English-speaking Technical Customer Service professional to join an on-site team in Lisbon supporting a major search engine and technology client. If you're passionate about tech and great with people, this is for you.

Key Responsibilities:

- Resolve technical queries from German-speaking customers via phone, email, and chat

- Troubleshoot product or service issues and provide step-by-step guidance

- Escalate unresolved technical issues to the appropriate internal teams

- Work Monday–Friday in rotating shifts between 08:00 and 20:00

- Log all customer interactions with precision and follow quality standards

- Continuously develop product knowledge to improve first-contact resolution

What We're Looking For:

- German at C1 or native level; English at B2 or above

- Technical aptitude — comfortable explaining digital products to end users

- Strong communication skills and genuine empathy for frustrated customers

- Adaptable and open to feedback in a fast-paced environment

- On-site availability in Lisbon Monday–Friday

- Previous tech support or customer service experience is preferred

Why Join?

Join a high-energy team supporting one of the most recognised tech brands in the world — with ongoing training, a collaborative culture, and room to grow.

Apply Now: Tech-savvy and German-speaking? Apply urgently now.