Technical Support Engineer

At Odds Scanner, we are looking for a Technical Support Engineer with hands-on experience in both front-end and back-end development to join our growing team in Portugal.

In this role, you'll act as a key link between our support and engineering teams, helping to troubleshoot complex technical issues and ensure smooth platform performance. Your full-stack expertise will allow you to dive deep into problem-solving while collaborating across teams. This is a great opportunity for someone who enjoys tackling challenges, improving user experience, and supporting the wider team through technical insight and practical solutions.

This position requires residency in Portugal or a willingness to relocate.

• Support our Tech teams by being the first contact with other teams and troubleshooting any issues that may be raised.
• Investigate, diagnose, and resolve reported issues across our front-end and back-end systems.
• Troubleshoot and debug production code involving PHP, HTML. CSS, JavaScript, APIs, SQL, Python, and similar.
• Work closely with developers to escalate and document bugs, edge cases, and code-related problems.
• Provide guidance and communicate with other teams to find solutions to their tech-related issues.
• Create and maintain support documentation, developer guides, and code samples.
• Contribute feedback to other tech teams based on issues and requests.
• Create automations to avoid future similar issues.
• Take advantage of AI to improve the processes, deliverables, etc.

• Solid understanding of:
• Front-end: HTML, CSS, JavaScript, Next.js.
• Back-end: PHP, Node.js, Python.
• Web APIs: REST, JSON, HTTP protocols.
• Debugging: Browser dev tools, network inspectors, error logs.
• Ability to read and understand code.
• Strong analytical and troubleshooting skills, with an eye for edge cases.
• Familiarity with version control (e.g., Git).
• Experience using customer support or ticketing systems.
• Excellent communication skills — able to explain technical concepts to non-technical users.

• 40 days of holidays of your choosing (take only the bank holidays you want!).
• Flexible working hours.
• Competitive salary up to €35,000 based on experience with great opportunities to grow.
• Hybrid working model.
• Other benefits and allowances such as Sports, Private Health Insurance, and Education.
• Clear short to medium-term objectives that will lead to a clear career path.

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