Technical Support Engineer

About UpHill

At UpHill, we’re on a mission to revolutionize healthcare. By developing care orchestration software, we help healthcare providers across Europe streamline their processes, eliminate inefficiencies, and increase care coordination, which results in improve outcomes for patient — all while creating more capacity for health systems and enabling high quality healthcare healthcare to be delivered more cost effectively.

We’re not just another healthtech company; we have built the most compliance-ready care orchestration solution in Europe. We’re a team of innovators who push boundaries, take ownership, and strive for excellence. If you’re excited about making a real impact, growing alongside passionate colleagues, and tackling meaningful challenges, you just might be an Uphiller.

Today we're looking for a Technical Support Engineer to join our talented team and help us maintain and up-level our care orchestration Saas platform that is revolutionizing healthcare through automation and improving patient outcomes.

Responsibilities:

• First-Line Technical Support & IT Collaboration; Act as a bridge between UpHill Customer Support and hospital IT teams, handling more complex or technical issues that require advanced troubleshooting or collaboration with IT teams. Ensure clear, technical communication with both internal and external stakeholders.


• Assist with Implementations & Technical Setup; Support customer implementations, especially technical setup and interoperability working closely with project managers and client IT teams to ensure a smooth onboarding and configuration experience.


• Proactive Problem Solving; Leverage your coding expertise and AI-assisted tools to investigate and resolve issues whenever possible before escalating.


• Customer Empathy & Emergency Support; Prioritize customer impact and demonstrate empathy in every interaction. Act as a user advocate by sharing recurring pain points with the Product team to inform and influence the product backlog. Participate in regular weekday and weekend on-call rotations to provide emergency technical support.


• Intelligent Escalation; Escalate unresolved or complex issues to the Engineering team with clear documentation. Ensure empathy and urgency are maintained throughout the resolution process.


• Knowledge Base & Documentation; Identify recurring issues and contribute to internal documentation and public self-service resources to reduce support volume and improve user autonomy.

Skills

• You’ve got 2+ years of experience in a tech support role, preferably in a SaaS or Healthtech company


• Strong troubleshooting and problem-solving skills


• Excellent communication skills in English, both written and verbal (Portuguese and Spanish are Plus)


• Experience and comfortable working with ticketing systems (Intercom, Zendesk, Jira, etc.)


• Comfortable working with logs, APIs, and basic SQL


• Comfortable writing and reviewing code written in JavaScript.


• You’re experienced with Git and CI/CD.


• Familiarity with healthcare IT systems (e.g., EHRs, HL7, FHIR, PACS) is a strong plus

What You’ll Get

• Be part of a dynamic, mission-driven team shaping the future of healthcare


• Competitive salary package


• Comprehensive health insurance


• Top-tier equipment – New PC + budget for peripherals
  

Ready to shape the future of healthcare with us? Apply now and become an Uphiller!