Technical Support (Lisbon-On Site)

We're
fast learners, hard workers, natural collaborators... and we Make
Modern Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If
you share our vision, join us!

Right now, we are looking for a Technical Support for a client on
our Talent Team.

Your responsibilities include:

• Administer, maintain, and support
  enterprise Linux environments, including Provide on-site and remote
  technical support to internal users;
  
• Diagnose and resolve hardware and
  software issues;
  
• Install, configure, and maintain computers
  and peripheral devices;
  
• Provide support for internal
  systems and corporate tools;
  
• Manage and resolve support
  requests and incidents;
  
• Ensure
  effective communication with users throughout the resolution process.
  

You must have:

• 4–5 years of professional experience in Helpdesk, IT Support, or a
  similar role;
  
• Strong knowledge of hardware and
  software troubleshooting;
  
• Experience with computer and
  peripheral installation and configuration;
  
• Experience providing on-site and
  remote user support;
  
• Ability to work effectively in a corporate
  environment;
  
• Good communication, problem-solving,
  and customer service skills;
  
• Strong troubleshooting skills,
  including incident analysis, root cause identification, and implementation of
  corrective and preventive measures;
  
• Ability to work closely with
  cross-functional teams, including architects, project managers, and other
  technical stakeholders;
  
• Proactive mindset with a strong
  focus on automation, operational efficiency, and continuous improvement;
  
• Participate in on-call rotations
  (but there shouldn’t be a lot of work since you will work to automate
  everything!).
  

We offer:

• Integration into a dynamic and
  motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role
  performed.
  
• Professional development.
  

Workplace: On-Site - Lisbon

Claranet, Make
modern happen!