Technical Support Specialist Lisbon, Portugal

Are you a Germanspeaking techminded professional ready to deliver reliable support while living in Lisbon, a city where tradition, sunshine and quality of life meet modern international business? We are looking for a Germanspeaking Technical Support Specialist to join our team and provide highquality, responsive support from the heart of Portugals capital.

What youll do

• Provide technical support to clients via phone, email, or chat, handling inquiries related to product usage, connectivity, and functionality. 
• Perform initial troubleshooting: check network, devices, software setups; guide 
• Escalate unresolved or complex issues to advanced support teams documenting cases clearly in ticketing or CRM systems. 
• Contribute to updates to the knowledge base and suggest improvements based on recurring issues. 
• Work with a hybrid setup; shift work is part of the role, including evenings/weekends when needed. 

What were looking for

• Fluent German (C1 or higher), with strong written and spoken skills, plus good English (B2 or higher).
• Previous experience in technical or customer support (helpdesk, contact centre, or IT support). 
• Comfortable explaining technical details to nontechnical users, with patience, clear communication, and good problemsolving skills. 
• Experience (or willingness) working across different communication channels (chat, email, phone) and documenting support cases in a CRM/ticketing system. 
• Flexibility to work shifts, including weekends or evenings, adapting to a supportoriented schedule. 

Whats on offer

• Competitive base salary. 
• Benefits such as lunch vouchers, transport allowance (or company shuttle) and flexibility through a hybrid work model.
• A supportive and international environment with opportunities to grow professionally and gain experience in a multicultural team.
• The chance to live and work in Lisbon combining professional growth with life in a vibrant, culturally rich European capital.

Why Lisbon?

• Lisbon offers a high quality of life for expats and professionals: many highlight its mild climate, vibrant culture, and friendly, welcoming atmosphere. 
• The city is known for its pleasant weather over 2,800hours of sunshine per year which makes it ideal for enjoying outdoor life, relaxed weekends, and a balanced lifestyle. 
• While being cosmopolitan and international, Lisbon still tends to have lower living costs compared with many major Western European capitals even if costs have risen in recent years. 
• For multilingual professionals, Lisbons growing international community and globaloriented companies make it an attractive base for career growth, especially in tech and support sectors. 

If you speak German and English, enjoy solving technical problems, and are looking for a support role that lets you live in a lively, sunny European capital this Technical Support Specialist position in Lisbon could be a great opportunity.