TMS Support Technician (French Speaker)

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

The TMS Support Technician will support our foreign clients (mostly in France) with our software solutions, ensuring their satisfaction about our services.  

This professional will be working Monday to Friday (daily shifts), but also on-call during some nights and weekends.

MAIN RESPONSIBILITIES 

• Follow up, rate and diagnosis of incidents reported by our clients using different tools (Service Now, tickets, email and phone calls); 
• Implement solutions to unblock the clients account; 
• Be able to interpret XML setting rules; 
• Report of logistic incidents to the R&D team; 
• Validate and apply corrective measures developed by the R&D team; 
• Be able to prioritize corrective measures; 
• Management of the relationship with the customer.

• Level 4/5 in Computer Science, Electronic or similar; 
• Knowledge of SQL, Linux, XML and Windows would be a plus; 
• Interpersonal skills: accuracy, client orientation, flexibility, adaptability, autonomy; 
• Advanced level of French and English is mandatory; 
• Good level of Spanish is a plus. 

• Attractive compensation package;
• Hybrid Working Policy;
• Excellent work conditions and environment (Lionesa Business HUB).

For more information, please check our website: www.generixgroup.com/pt