Travel & Expenses Customer Support - German Speaker

Job Description:

We are now recruiting a Travel & Expenses Customer Support - German Speaker to join our Travel & Expenses team in Coimbra.

Responsibilities - your mission

• Manage incoming phone calls, emails and chat messages
• Maintain a positive and friendly tone with customers at all times
• Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support 
• Build sustainable relationships and trust with Airbus travelers through open and interactive communication
• Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools. 
• Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
• Meet personal/Customer Care Team targets and call handling quotas
• Follow communication procedures, guidelines and policies

​Requirements - our ideal candidate will have

Applicants must have:

• 1+ year of work experience, ideally in Customer Support or Contact Center
• Fluency in English and German (mandatory)
• Strong phone contact handling skills and active listening

​  Applicants ideally should have:

• Proven customer support experience or experience as a Client Service Representative
• Good awareness of any potential compliance risks and committed to act with integrity
• Autonomous, proactive and able to take initiatives
• Ability to promote best practices when communicating with Airbus travelers 
• Customer focus and ability to adapt/respond to different types of characters
• Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)
• Ability to multitask, prioritize, and manage time effectively
• Resilient and strong self-control when handling customer complaints
• KDS NEO experience is preferred but not a prerequisite
• Ability to communicate clearly with end‐users, peers and management

Benefits - what’s in it for you:

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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