Unified Communications and Collaboration Engineer L3

We're fast learners, hard
workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers' challenges and to build something stronger together.

If you share
our vision, join us!

Right now, we
are looking for a Unified Communications and Collaboration Engineer L3 to integrate our internal team.

Your responsibilities include:

• Deliver advanced UC support, implementation, and
  change execution across the client’s collaboration and telephony estate.
  
• Resolve complex escalations, implement platform
  changes defined by the L4 Specialist, and ensure operational excellence
  within agreed SLAs and regulatory requirements.
  

You
must have:

• Minimum 5 years’ hands-on experience in unified
  communications support and engineering, ideally within a managed services
  or financial services environment.
  
• Experience with ServiceNow (incident, change,
  request, and CMDB modules.
  
• Strong troubleshooting skills across Microsoft
  Teams, Exchange Online, SharePoint, OneDrive, and collaboration tools.
  
• Experience with AV and meeting room systems
  (Crestron, Polycom, Logitech, Teams Rooms).
  
• Familiarity with Exchange Online and hybrid
  Exchange environments.
  
• Working knowledge of collaboration analytics and
  reporting tools (Power BI, Teams CQD, Teams Insights).
  
• Microsoft 365 Certified: Teams Administrator
  Associate (or equivalent).
  
• Effective communicator with strong written and
  verbal English skills (B2 or higher).
  

We
value:

• CompTIA Network+ or equivalent networking
  certification.
  
• Previous experience within a managed service
  provider or telecommunications environment serving financial services
  clients.
  
• Experience with Zoom and Webex administration.
  
• Understanding of Microsoft Copilot and AI-driven
  collaboration capabilities.
  
• Knowledge of DORA, FCA, or PRA regulatory
  frameworks.
  
• PowerShell scripting for Teams and Exchange
  administration.
  
• Understanding of contact centre platforms (CCaaS).
  

We
offer:

• Regular professional
  development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular teambuilding
  programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid