With Relocation Support- Dutch Customer Support

Location: Lisbon, Portugal (On-Site)

Working Hours:

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational Shifts)
• Saturday and Sunday: 08:00 AM to 05:00 PM
• Days Off: Rotational 2 days per week

Key Responsibilities:

• Provide accurate and timely responses to customer inquiries regarding products and services.
• Resolve customer issues via phone, email, and chat, aiming for high satisfaction in every interaction.
• Effectively troubleshoot problems and escalate complex cases as needed.
• Document customer interactions thoroughly and accurately.
• Work collaboratively with team members and other departments to improve the overall customer experience.
• Follow company policies and quality standards to maintain service consistency.

Qualifications:

• Native or fluent Dutch speaker with strong English proficiency.
• Previous experience in customer service or a similar role is a plus.
• Excellent communication skills with strong attention to detail.
• Flexible availability to work varied shifts, including weekends.
• Strong problem-solving skills and a customer-focused mindset.

Compensation & Benefits:

• Meal Allowance: 7.23€ per day worked
• Transport Allowance: 20€ per month
• Health Insurance: Starts on the first day with a small monthly contribution, fully covered after 6 months of employment
• Additional Perks: Enjoy a lively work environment, on-site amenities, and opportunities for professional growth