With Relocation Support -Dutch Speaking Junior Customer Support

Key Responsibilities:

• Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to products, services, and technical issues.
• Resolve customer complaints and challenges efficiently and professionally.
• Collaborate with various departments to ensure seamless customer service and solutions.
• Maintain detailed records of customer interactions and feedback in CRM systems.
• Identify areas to enhance the customer experience and escalate complex issues when needed.
• Achieve individual and team performance goals.

Requirements:

• Native or fluent Dutch speaker (C1/C2 level) with excellent communication skills, both written and spoken.
• Prior experience in customer support or a client-facing role is a plus.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work well in a dynamic, fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
• Team-oriented with a positive mindset and a passion for customer service.

Benefits:

• Relocation assistance to help you transition smoothly to Lisbon.
• Comprehensive training and career development opportunities.
• Health and dental insurance.
• On-site role in a vibrant, multicultural office environment.
• The chance to work with a global client and be part of a talented team.